Finding the right call centre outsourcer for your business....
So you need a call centre that provides the strategic and operational solutions for your organisation...who are you going to call?

It’s absolutely vital that your organisation asks the right questions from the very beginning. The tender process has to be specific for your company, you need to know the outsourcer has the technical competence, ability and experience to provide the service that YOU require.

You may be looking to create capacity or overflow for your own in-house call centre. Maybe you are looking for a professional telemarketing outsourcer. Or as is increasingly the case nowadays, maybe you are looking for a hosting solution.

Whatever your product and whatever the discipline...sales, service...inbound, outbound...web integration, SMS...whatever you require, it’s of paramount importance that potential outsourcers know exactly what you require of them. They must be under no illusions what your organisation is looking for, what the SLAs will be and what financial commitments you need to protect your investment and cost of acquisition.

What you need to do is to speak to someone that has experienced both sides of the outsourcing fence. The client has needs in order to make sure the outsourcing works for them. The outsourcer needs guidance to make sure they know exactly what is required of them and at every step, they need to know what is effecting the financial and service requirements of their client.


So what will Cuthbert Consulting do for you?


Firstly, we will help you decide who should tender in the first place. You need to be speaking to someone that has dealt with numerous call centre outsourcers...knows their strengths...and will give you completely impartial advice on what is on offer.

Then Cuthbert Consulting will listen very carefully to what it is you require from the outsourcer and create a bespoke ITT that makes it very clear from the outset, how the relationship will work.

Once those tender responses roll in, we will assist you in evaluating them. That means experience in demonstrably fair evaluation processes that have been used by companies with strict procurement procedures.

Then there’s the short-listing, the site visits and ultimately, the final choice. Cuthbert will project manage as much as your organisation requires.

After that, there’s the set-up project and subsequent launch. Cuthbert Consulting can handle the whole project with care and efficiency. When you are trusting a third party to handle calls to and from your customers, then you need to know they will protect your brand and deliver world class service. For that, you need an experienced and expert consultant on hand to take you through every step.

Once you’re launched and your customers are now experiencing that world class service, Cuthbert Consulting needn’t leave it there. We can provide you with an Operations Manager to continue managing them on a daily basis.

So from thinking about appointing a call centre outsourcer right through to the ongoing management, speak to us and make sure that it works well for you. Protect your budget, protect your profits and protect your customer experience...speak to us now!